P.1-12
Corporate Introduction, Objects, Missions and Corporate Values, Foreword, Chairman's Report, Executive Committee and Sub-Committees 2018-2019, Organizational Structure, Corporate Strategic Leadership Team

P.13-70
Service Highlights, Partnership & Alliance Projects and Fundraising, Service Reports and Statistics

P.71-94
Launching of 2018-2021 Corporate Strategic Plan, Quality Management System, Corporate Quality & Utilization, Minimizing Waste Project fpr St James' , Implementation of 'Best Practice Manual', Staff Engagement, Finance and Information Technology, Student Placement,Financial Overview, Customer Satisfaction Survey, Contact Information of Service Units, Acknowledgements